Privacy Policy for buyers and consumers of mylife’s products
(Version of April 2026)
This privacy policy (“Policy”) sets out how mylife Diabetes Care Canada Inc. (“mylife”, also referred to as “we”, “us” and similar terms throughout this Policy), its affiliates and service providers process personal information of buyers and consumers of mylife’s products.
The mylife Group as a leader in the development and production of injection systems for self-medication is concerned about the protection of your personal information. mylife Diabetes Care Canada Inc. is committed to complying with applicable Canadian privacy laws.
When you contact mylife as a buyer and consumer, you consent to the collection, use and disclosure of your personal information by mylife in accordance with the terms and conditions of this Policy.
Contact
mylife Diabetes Care Canada Inc.
1 Holiday Avenue, Suite 605
Pointe-Claire, QC H9R 5N3
Telephone: 514 - 695 - 5959
E-mail: info@mylife-diabetescare.ca
Collection and use of personal information
We process personal data which we receive directly from you or which is transmitted to us by third parties (e.g. the healthcare professional, the treating physician, diabetes clinic) for the purpose of fulfilling the contract or on the basis of your consent, including your:
Your contact data: name, date of birth, address, telephone number and e-mail address;
Your ordering data: shipping and billing address, quantity, product, health insurance details and provincial health plan.
Health data: scan of the physician's prescription, type of care (initial/ follow-up care), therapy data (e.g. type and status of therapy, type of diabetes, insulin pump used);
Data of the medical institution;
Your subscription preferences
Additionally for minors: declaration of consent of a parent or legal guardian, name of a parent or legal guardian.
In addition in case of legal support, persons in need of care: information on the caregiver, diabetes clinic, declaration of consent of the legal guardian/diabetes clinic; and any personal information you disclose in the subject or body of your communication with us.
Data security
We implement technical, physical, administrative and organizational security measures to protect your personal information against loss, theft or unauthorized access, retrieval, disclosure, use or modification.
Retention of Personal Information
When your personal information is no longer needed by mylife for the purposes described in this Policy, or legally permissible reasons, we will securely delete of or anonymize your personal information.